Recent Water Damage Posts

Time of Year for Frozen Pipes

2/1/2021 (Permalink)

Frozen pipes can cause extensive damage to your home.

Freezing temperatures, especially in winter, can sometimes subject water to below 32 degrees Fahrenheit. At such low temperatures, water normally turns into a solid, thereby blocking water flow. The considerable amount of pressure that accumulates at the point of blockage due to the expanded mass of ice subjects the pipes to tensional forces that rip the pipe apart. The water accumulated upstream from the blocked area in the pipe, therefore, leaks until appropriate repairs are done. That's where SERVPRO of E. Jackson/SE Ingham Counties come in. We specialize in water removal, and mitigation.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.

If you run into any problems with broken frozen pipes and water is pouring into your home. Give us a call and we can help you! 

The water you Don't see

2/1/2021 (Permalink)

Refrigerator line leaking.

Sometimes it's the water you Don't see, that causes the most damage.  SERVPRO of E. Jackson/SE Ingham Counties recently was called out to a home because they thought their flooring in the kitchen felt "soft" in a small area. 

Using our moisture meters we were able to determine the extent of moisture.  Upon further inspection it was determined they had a leaking refrigerator line.  The homeowner never saw any water.  The water was trapped between flooring. 

Upon removal of the flooring, it was discovered that mold had already started.  This could've been quite devastating to the homeowners had they not called as soon as they did.

If you suspect this, don't wait.  Call SERVPRO of E. Jackson/SE Ingham Counties right away.  Remember, it's the water you Don't see...

Frozen Pipes

1/14/2021 (Permalink)

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.
How to Prevent Frozen Pipes
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

If you have a busted pipe address the water damage immediately by calling SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533

Melting Snow

2/17/2020 (Permalink)

Melting Snow can cause water damage just like heavy rains.

While we still have snow on the ground in Central Michigan, it won't be long before we'll see it go.  Sudden melting snow turns to excessive water which can cause the same damage as seasons with heavy rainfall. Your soil surrounding your home's foundation and basement can become oversaturated, which may result in expensive structural damage or waterlogged flooding.

When water enters your home through your foundation, it's often not covered under your homeowners insurance.  We can still help you.  We'll provide you with an estimate for our services, and communicate with you so you know exactly what you'll be paying for.  Our estimating program is industry standard, so we can't overcharge you!

Need help?  Give SERVPRO of E. Jackson/SE Ingham Counties a call at 517-782-8533.

I've had Water Damages too!

2/17/2020 (Permalink)

At SERVPRO of E. Jackson/SE Ingham Counties, we pride ourselves in customer service, and compassion for our customer.  I know what you're going through, because I've been there.

I've been in my house 20 years, and have had my SERVPRO team to my house on several occassions.  One memorable Christmas day, when a pipe leading to my sump pump was spewing water through out my finished basement.  Another time when my husband thought he was a plumber (he is not!), and flooded my kitchen.  Yet another time when we experienced an Ice Dam on our roof, affecting two rooms in our home.

So, yeah, been there done that.  It's no fun.  I understand, and we're here to help. Call us at 517-782-8533.

How to Thaw a Frozen Pipe

12/4/2019 (Permalink)

Broken frozen pipe

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Don't forget to CALL SERVPRO so we can assist in the cleanup from a frozen pipe.

Locating your water shut off valve

11/27/2019 (Permalink)

Water valve shut off tag

Do you know where your main water shut off valve to your house is located?  This valve is usually in the basement or on an outside wall in a utility area of the house.  The main shutoff valve allows a full flow of water through the pipe when it's open. Turning off this valve (by turning it clockwise) cuts off the water supply to the entire house.

Knowing where this valve is BEFORE an emergency could save you thousands of dollars in water damage.

Imagine if you came home from work, or home from a vacation to water running through out your home.  First thing is always stop the source of the damage.  Shutting off the water at the main valve accomplishes just that.  

Be proactive:  locate the valve and tag it so you can locate it easily in the event of an emergency.

Categories of Water

11/25/2019 (Permalink)

Water damage from bathroom

All water damages are not the same.  Depending on your source of water, it may be treated differently.

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

Trust SERVPRO of E. Jackson/SE Ingham Counties to understand your water damage, and treat it effectively.  Call us at 517-782-8533. 
We're here to help.

Tips for homeowners

9/17/2019 (Permalink)

Busted pipe can cause water damage through out your home.

If you suffer water damage at your home or business it is important to attempt to mitigate the damage until a professional restoration company can take over. Your insurance company expects for you to be pro active while waiting on SERVPRO to arrive. 

The following are some useful tips and tricks that will show your insurance company that you are working to minimize the damage.

  1. Turn off the water supply
  2. Call a plumber if necessary
  3. If the water is clean (not sewage) shop vac or towel up the standing water
  4. Place some fans out to create air flow
  5. Elevate your furniture out of the water
  6. Create a list of damaged belongings
  7. Take lots of photos

Just doing these steps will insure that you are trying to help.

Call SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533

Prevent Spring Water Damage with These Tips

5/7/2019 (Permalink)

Don't let the rain put a damper on your spring.

After a cold, long winter, we're all excited for spring and the sunny days of summer in Mid Michigan!

However, warm weather does bring spring Showers. There are a few things we can do to Prevent potential of water damage. Taking time to check the following maintenance areas you will lessen your chance of water damage to your home.

     1. Cleaning your gutters and making sure they are in good repair goes a long way in preventing water intrusion in your home.

     2. Each spring, SERVPRO receives many calls about water damage caused by outdoor spigots that are turned on. If you turn them off and drain the water supply to your outdoor spigots in the winter, you can have a damaged pipe due to the heavy freeze. When you turn your spigot on, make sure there are no leaks. If there are leaks, turn off the spigot immediately before any damage occurs and have your pipe repaired.

     3. Spring is a good time to inspect your roof. Ice damming is common in the winter months and can damage your shingles, flashing, eves and overhangs.

     4. Check that your landscaping slopes away from your home. If it slopes towards your home, so will the water from the spring storms.

     5. Outdoor drains can get clogged with debris and leaves, so make sure they are free of debris and draining properly.

     6. Your sump pump will work overtime, so make sure it's working properly . If it's old, this would be a good time to replace it before it fails.

Enjoy the warm weather. If you do experience an unexpected water damage call SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533

Ice Dam

2/22/2019 (Permalink)

Ice Dam on roof

An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.

Ice buildup on your roof can cause significant damage to your home. ... Ice dams are usually caused by poor ventilation in your attic. The warmer attic air melts the snow on your roof and the melting snow runs down your roof and under areas such as gutters before it is re-frozen by the colder outside air.

If you experience damage to the interior of your home, call your insurance company.  Then call SERVPRO of E. Jackson/SE Ingham Counties.  Once the ice has been removed, we can determine where there is moisture inside and get that dried.

Faster to Your Jackson Water Damage

8/12/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of E. Jackson & S.E. Ingham Co. provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of E. Jackson & S.E. Ingham Co. arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –(517) 782-8533

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of E. Jackson & S.E. Ingham Co. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


7/27/2016 (Permalink)

SERVPRO of E. Jackson & S.E. Ingham County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of East Jackson & S.E. Ingham County

SERVPRO of E. Jackson & S. E. Ingham County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


7/27/2016 (Permalink)

This is part of the drying process for the customer that had the washer over flow in their home.

Water is very intrusive. Water left on at an outside spigot can quickly penetrate your foundation. Left on at a bathroom or kitchen sink can be catastrophic.

Recently we were called out to a home where the washer overflowed in a laundry room on the first floor, trapping water between the main level flooring and finished basement ceiling. The home was recently remodeled and the homeowner was afraid that the carpet may not be salvageable.

We were able to remove the ceiling in the basement to release the trapped water. We set equipment to dry the ceiling, floor joists and "floated" the carpet by placing air movers underneath.

Here at SERVPRO of E. Jackson & S.E. Ingham Co., we listen to your concerns, and understand what is most important to you.

Flooded Basement

5/5/2016 (Permalink)

A basement can flood at anytime, although flooding most often occurs during heavy rainfall. During the spring months, rainfall is likely to happen and can be heavy at times.

This is a good time of year to clean out guttters & downspouts, clear debris from storms drains and add dehumidification to damp basements.

If water damage is not handeled quickly and properly, it can cause severe damage to your homes structure, not to mention the potential harmful health affects of mold. Remember, the longer you wait, the worse the problem could become.

Here at SERVPRO of E. Jackson & S.E. Ingham Co., we are flooded basement specialists: 

  • We are available 24/7
  • We are a preferred vendor to many local & national insurance companies
  • Our technicians are highly trained in water restoration techniques
  • We have advanced inspection & extraction equipment
  • We abide by the S500 IICRC restoration standards

If water damage, from the smallest overflow from a toilet to full house flood from a pipe burst, threatens your home or office call us at (517) 782-8533.  We are here to help and care for not only your home or office, but for you as an individual.  We are a family owned business and know that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you.