I've had Water Damages too!
At SERVPRO of E. Jackson/SE Ingham Counties, we pride ourselves in customer service, and compassion for our customer. I know what you're going through, because I've been there.
I've been in my house 20 years, and have had my SERVPRO team to my house on several occassions. One memorable Christmas day, when a pipe leading to my sump pump was spewing water through out my finished basement. Another time when my husband thought he was a plumber (he is not!), and flooded my kitchen. Yet another time when we experienced an Ice Dam on our roof, affecting two rooms in our home.
So, yeah, been there done that. It's no fun. I understand, and we're here to help. Call us at 517-782-8533.