Recent Posts

Time of Year for Frozen Pipes

2/1/2021 (Permalink)

Frozen pipes can cause extensive damage to your home.

Freezing temperatures, especially in winter, can sometimes subject water to below 32 degrees Fahrenheit. At such low temperatures, water normally turns into a solid, thereby blocking water flow. The considerable amount of pressure that accumulates at the point of blockage due to the expanded mass of ice subjects the pipes to tensional forces that rip the pipe apart. The water accumulated upstream from the blocked area in the pipe, therefore, leaks until appropriate repairs are done. That's where SERVPRO of E. Jackson/SE Ingham Counties come in. We specialize in water removal, and mitigation.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.

If you run into any problems with broken frozen pipes and water is pouring into your home. Give us a call and we can help you! 

The water you Don't see

2/1/2021 (Permalink)

Refrigerator line leaking.

Sometimes it's the water you Don't see, that causes the most damage.  SERVPRO of E. Jackson/SE Ingham Counties recently was called out to a home because they thought their flooring in the kitchen felt "soft" in a small area. 

Using our moisture meters we were able to determine the extent of moisture.  Upon further inspection it was determined they had a leaking refrigerator line.  The homeowner never saw any water.  The water was trapped between flooring. 

Upon removal of the flooring, it was discovered that mold had already started.  This could've been quite devastating to the homeowners had they not called as soon as they did.

If you suspect this, don't wait.  Call SERVPRO of E. Jackson/SE Ingham Counties right away.  Remember, it's the water you Don't see...

Fireplace Safety Tips

2/1/2021 (Permalink)

Fireplace Safety

It sure is getting cold in Central Michigan.  For those who enjoy to cozy up to a warm fire in their fireplace, we've got a few safety tips for you:

Fireplace Safety Tips for Families
  1. If possible, keep a window cracked open while the fire is burning.
  2. Be certain the damper or flue is open before starting a fire.
  3. Use dry and well-aged wood.  Freshly cut wood won't burn well and may smoke up your home.
  4. Smaller pieces of wood placed on a grate burn faster and produce less smoke.
  5. Clean out ashes from previous fires.

If you have a malfunction with your fireplace and soot gets into your home, call SERVPRO of E. Jackson/SE Ingham Counties to help at 517-782-8533.

What to Expect When You're Expecting...

1/14/2021 (Permalink)

What should you expect when you're waiting for SERVPRO of E. Jackson/SE Ingham Counties to arrive at your home?  Most often a manager will arrive first to do the initial site inspection to determine what your needs are.  We'll walk you through what needs to be done, and how we'll go about doing it.  We'll also gather insurance company information, if applicable.  This ensures that our crew has been briefed on the site conditions, and what equipment and supplies they will need to complete that day's tasks.  Then we'll explain to you what to expect when our crew arrives.  This manager will call you daily to keep you updated on what we've done, and what further needs to be done.  Call SERVPRO of E. Jackson/SE Ingham Counties to schedule your site inspection today at 517-782-8533!

Frozen Pipes

1/14/2021 (Permalink)

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.
How to Prevent Frozen Pipes
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

If you have a busted pipe address the water damage immediately by calling SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533

Winter Storm Damage

2/17/2020 (Permalink)

Helpful tips for preventing winter storm damage.

When you think of storms, most people traditionally think of thunderstorms. These storms are usually accompanied by wind, rain, thunder, lightning and flooding. Here in Michigan we experience this type of weather through spring, summer and fall.  However, as Michiganders, we are also familiar with another type of storm, the winter storm. The Polar Vortex, The El Nino and La Nina, are weather patterns that can drastically affect our weather conditions throughout the winter months and wreak havoc on our homes.

Much like our spring and summer storms, there are things we can do to prepare for the winter months and the impending frigid temps. By winterizing your home you can help improve your home’s security during this season.

The following are some tips to help prevent damage to your home during a winter storm or prolonged, harsh, cold weather:

  1. Much like summer storms, keeping your gutters cleaned is imperative during the winter months as well. Uncleaned gutters can lead to ice dams, which can lead to shingle damage, roof damage and potentially interior damage to your home.
  2. Having any low hanging limbs trimmed around your house and power lines can be a huge benefit and a great preventative tactic. These limbs are usually the first to go when the ice begins to build up, and trimming can prevent a power outage or damage to your home.
  3. If you go south for the winter, or plan on traveling during potentially frigid months, keeping your heat at 55 degrees is very important. Winterizing your home during times of prolonged travel is the best way to go. The money spent to have your local plumber winterize your home vs. the cost of a potential pipe break makes this a “no brainer!”
  4. Insulating exterior walls where there are water lines is highly recommended. Of course, any improvements a homeowner can make to their home’s insulation is always a great idea for a multitude of reasons, specifically regarding this subject matter.
  5. When the temperatures begin to plummet and our overnight forecasts have us below zero for consecutive nights, let your water run on a slow trickle in your sinks. (and please, make sure the drain is clear!!)
  6. Leave the door of your kitchen cabinets and bathroom vanities open during cold snaps and winter storms. Keeping the doors closed does not allow the heat to bring that space to room temperature. Keeping the doors open can mean the difference of several degrees, which can be the difference between pipe break and no break.

Need help?  Call SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533.

Melting Snow

2/17/2020 (Permalink)

Melting Snow can cause water damage just like heavy rains.

While we still have snow on the ground in Central Michigan, it won't be long before we'll see it go.  Sudden melting snow turns to excessive water which can cause the same damage as seasons with heavy rainfall. Your soil surrounding your home's foundation and basement can become oversaturated, which may result in expensive structural damage or waterlogged flooding.

When water enters your home through your foundation, it's often not covered under your homeowners insurance.  We can still help you.  We'll provide you with an estimate for our services, and communicate with you so you know exactly what you'll be paying for.  Our estimating program is industry standard, so we can't overcharge you!

Need help?  Give SERVPRO of E. Jackson/SE Ingham Counties a call at 517-782-8533.

I've had Water Damages too!

2/17/2020 (Permalink)

At SERVPRO of E. Jackson/SE Ingham Counties, we pride ourselves in customer service, and compassion for our customer.  I know what you're going through, because I've been there.

I've been in my house 20 years, and have had my SERVPRO team to my house on several occassions.  One memorable Christmas day, when a pipe leading to my sump pump was spewing water through out my finished basement.  Another time when my husband thought he was a plumber (he is not!), and flooded my kitchen.  Yet another time when we experienced an Ice Dam on our roof, affecting two rooms in our home.

So, yeah, been there done that.  It's no fun.  I understand, and we're here to help. Call us at 517-782-8533.

Fire Damage Tips

12/7/2019 (Permalink)

Cooking mishap caused major fire damage to kitchen.

Experiencing a fire, whether at your home or place of business, can be very scary and stressful. Once the fire is out, you may not know what to do to move forward.

After any fire damage situation, your first priority should be your safety. Is it safe to stay inside your house? If you do stay in the home, be sure to only do activities that are safe for you to perform.


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If the electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If the heat is off during winter, pour RV antifreeze in the sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on houseplants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloths over air registers to stop particles of soot from getting in and out of the HVAC system.


  • Don’t attempt to wash any walls or painted surfaces without first contacting your SERVPRO of Northeast Columbus Professionals.
  • Don’t attempt to shampoo carpet or upholstered furniture without first consulting your SERVPRO of Northeast Columbus Professionals.
  • Don’t attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.
  • Don’t consumer any food or beverages that may have been stored close to fire, heat or water. They have be contaminated.
  • Don’t turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.

How to Thaw a Frozen Pipe

12/4/2019 (Permalink)

Broken frozen pipe

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Don't forget to CALL SERVPRO so we can assist in the cleanup from a frozen pipe.