Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

What to expect when you have a water damage:

When you call our office you will be asked several questions.  What happened?  When did it happen?  What areas do you believe are affected in your home?  Have you called your insurance company?  Most often a manager is then scheduled to meet with you to inspect the site.  We will do moisture testing and walk you through what to expect when the crew arrives.  We involve you in all aspects of what needs to be done to get the structure dry.  SERVPRO of Jackson/SE Ingham County has been helping people like you for over 20 years!  We will also communicate and provide all documentation direct to your insurance company.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction